Question 1

What is email open tracking?

Accepted Answer

What is open tracking?

Q: What is email link tracking?

<h1 id="whatislinktracking">What is Link Tracking?</h1> <p>Like <a href="/en-us/article/what-is-open-tracking-1v24pm0/">Open Tracking</a>, Link Tracking is a method of collecting valuable information about how your recipients interact with the emails you send. Unlike Open Tracking, Link Tracking does not rely on the user allowing images in their email client. Any tracked link that the user clicks on will record statistics. Link Tracking can also provide helpful diagnostics, such as determining if a particular recipient has clicked a link that was emailed to them.</p> <h2 id="howdoesitwork">How does it work?</h2> <p>When Link Tracking has been enabled, links in your messages will be replaced with new links that route through Noticeable servers. When an email recipient clicks on a tracked link, the URL is opened in their default browser. The browser will request the URL from one of our Noticeable servers, at which point we record information about the user's location, what browser they are using, and in which part of the email the link was clicked. While we record this information, we simultaneously redirect the user to the original URL in your email. The tracking domain that the user will see is <em>links.noticeable.email</em>.</p> <p>Links tracked by Noticeable do not expire. Since services like Gmail retain emails for years, it's possible that your recipients may search for and follow links for a long time into the future. Each tracked link issued by Noticeable contains all the necessary information to redirect to the original URL, so the link you send to your</p>

Sending emails with open tracking enabled will embed an invisible pixel into your emails that allows Noticeable to record information when the email is viewed. Noticeable handles the job of embedding the pixel and saving all of the information associated with the request. F

or every email you send and for each recipient you send to, you can see if your emails are getting read, in what environments, and more. When Noticeable saves open tracking information, we save the information as a unique open, aggregated by the tag you sent the email with, and aggregated for your account overall.

With the data provided by open tracking, you can get some new insights into your business:

Individual open tracking—My user Jane hasn't opened any emails this month, maybe she isn't an active user any more?
Tracking opens by tag—Sending emails with an exclamation point in the subject results in two times the opens!
Geographic information—20% of my emails are being read in Mexico, should I translate my app into Spanish?
Email client—A majority of my emails are being read in Outlook, I should make sure my email designs look great there.
Platform—Most of my users are reading emails on mobile devices, I need to get the mobile version of my site ready ASAP!
Operating system—Only 2% of my users are reading emails on a Mac, maybe I don't need to invest in an OSX desktop application.

Limitations

HTML only

We can only add a tracking

Question 2

What is email link tracking?

Accepted Answer

What is Link Tracking?

Like Open Tracking, Link Tracking is a method of collecting valuable information about how your recipients interact with the emails you send. Unlike Open Tracking, Link Tracking does not rely on the user allowing images in their email client. Any tracked link that the user clicks on will record statistics. Link Tracking can also provide helpful diagnostics, such as determining if a particular recipient has clicked a link that was emailed to them.

How does it work?

When Link Tracking has been enabled, links in your messages will be replaced with new links that route through Noticeable servers. When an email recipient clicks on a tracked link, the URL is opened in their default browser. The browser will request the URL from one of our Noticeable servers, at which point we record information about the user's location, what browser they are using, and in which part of the email the link was clicked. While we record this information, we simultaneously redirect the user to the original URL in your email. The tracking domain that the user will see is links.noticeable.email.

Links tracked by Noticeable do not expire. Since services like Gmail retain emails for years, it's possible that your recipients may search for and follow links for a long time into the future. Each tracked link issued by Noticeable contains all the necessary information to redirect to the original URL, so the link you send to your

Question 3

How to Upgrade from Legacy Timelines?

Accepted Answer

**As of February 1, 2021, we renamed Timelines to Newspages. The backend has also been completely rewritten to improve security and better handle the scale. As part of these changes, DNS records for your custom domain must be changed and Newspages must now be embedded in your pages as a Noticeable Widget by using our new JavaScript SDK. The change is purely technical. Your Newspage aesthetic will remain the same. **

|| Legacy Noticeable Timelines have been deprecated on February 1, 2021 and started redirecting to this page on April 9, 2021. We sent up to 4 upgrade emails to organization owners and project admins between February and April 2021. To re-enable your custom domain, please update your DNS records as explained below.

Updating DNS records

We changed our backend infrastructure. As part of this change, you need to update the DNS records that are used to serve your custom domain.

Open the Noticeable Dashboard.
Select your project and click on Newspage on the left menu.
Follow the custom domain setup instructions under Basic & Custom Domain section.
Click on the Verify button:

| You can remove the old DNS records of type A associated with your custom domain that point to 151.101.1.195 and 151.101.65.195 along with the CNAME or TXT record that you added for domain verification by Google

Question 4

Embedded Noticeable Newspages ✨

Accepted Answer

Noticeable Newpages can be embedded into a full page of your website as a Widget, rather than redirecting users to a basic noticeable.news domain or your own subdomain.

Here is an integration example:

BigCommerce Integration Example

Creating a Newspage embed Widget

Open the Noticeable dashboard.
Select Widgets in the left menu.
Click on the button named New Widget near the top right side. This opens the live editor for the widget you just created.
Change the Widget type to Newspage embed from Popup and edit the options you want:

Click on Install onto your site in the bottom right side.
Copy the code snippet that is provided and paste it into your page.

Question 5

Security Exploit Bounty Program

Accepted Answer

Responsible Disclosure

Security is of utmost importance to Noticeable. In pursuit of the best possible security for our service, we welcome responsible disclosure of any vulnerability you find in Noticeable. Principles of responsible disclosure include, but are not limited to:

Access or expose only customer data that is your own.
Do not exfiltrate data from our infrastructure (including source code, data backups, configuration files).
If you obtain remote access to our system, report your finding immediately. Do not attempt to pivot to other servers or elevate access.
Avoid scanning techniques that are likely to cause degradation of service to other customers (e.g. by overloading the site). This includes the spamming of contact forms, support emails, etc.
Keep within the guidelines of our Terms of Service.
Keep details of vulnerabilities secret until Noticeable has been notified and had a reasonable amount of time to fix the vulnerability.
In order to be eligible for a bounty, your submission must be accepted as valid by Noticeable. We use the following guidelines to determine the validity of requests and the reward compensation offered.

Reproducibility

We must be able to reproduce the security flaw from your report. Reports that include clearly written explanations and working code are more likely to garner rewards.

| Reports that are too vague or unclear are not eligible for a reward.

Reports we're int

Question 6

What's Noticeable EU GDPR compliance status?

Accepted Answer

The General Data Protection Regulation (GDPR) is a new comprehensive data protection law that has been in effect since May 25, 2018. It replaced existing EU Data Protection law to strengthen the protection of “personal data” and the rights of the individual. It is a single set of rules which govern the processing and monitoring of EU data.

| Noticeable is GDPR-compliant and fully committed to upholding compliance with GDPR.

GDPR Compliance Questions

1. What personal data does Noticeable collects?

Your team member data including, but not limited to, names, email addresses, job titles, and avatar.
Your customer data including, but not limited to, names, email addresses. Note that data collection about your customers is optional and depends on the features your enable and data you pass with our SDK.

2. Where is data stored and processed?

Data is stored in the US and processed in multiple regions worldwide. Getting data close to where users are allows reducing latency and improve service responsiveness. We work with multiple international and EU companies, and all data is handled in compliance.

Our Data Processing Agreement (DPA) includes the Standard Contractual Clauses (SCC), which are accepted as an appropriate safeguard for personal data transfers to non-EEA countries. You can see this same information stated on many websites hosted by legal/data privacy experts, including [the o

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