The General Data Protection Regulation (GDPR) is a new comprehensive data protection law that has been in effect since May 25, 2018. It replaced existing EU Data Protection law to strengthen the protection of “personal data” and the rights of the individual. It is a single set of rules which govern the processing and monitoring of EU data.

Noticeable is GDPR-compliant and fully committed to upholding compliance with GDPR.

GDPR Compliance Questions

1. What personal data does Noticeable collects?

Your team member data including, but not limited to, names, email addresses, job titles, and avatar.
Your customer data including, but not limited to, names, email addresses. Note that data collection about your customers is optional and depends on the features your enable and data you pass with our SDK.

2. Where is data stored and processed?

Data is stored in the US and processed in multiple regions worldwide. Getting data close to where users are allows reducing latency and improve service responsiveness.

It is a common misconception that EU data residency is a requirement of GDPR, but rest assured, we work with multiple EU companies and all data is handled in compliance.

Our Data Processing Agreement (DPA) includes the Standard Contractual Clauses (SCC), which are accepted as an appropriate safeguard for personal data transfers to non-EEA countries. You can see this same information stated on many websites hosted by legal/data privacy experts, including the official website of the EU.

3. How to enter into Data Processing Agreement (DPA)?

We do offer a standard DPA here at Noticeable and would be happy to countersign it . If you prefer a customized DPA, that does require a legal review. This is possible as part of our Enterprise plan. Please reach out and start a chat for further details.

4. What third-parties do you share data with?

You can find our current list of service providers (sub processors) on the next page:
https://noticeable.io/service-providers

5. How do I exercise my GDPR rights as a data subject?

You can contact us directly via live chat or send an email to privacy@noticeable.io.

6. What are your company details?

Noticeable is operated by Laurent Pellegrino, a French micro-enterprise. Our mailing address is:

28 Avenue Ziem,
06800 Cagnes-sur-mer,
France

7. Who is the Data Protection Officer?

Noticeable designated a Data Protection Officer (DPO), as required by GDPR:

Laurent Pellegrino

Email: laurent.pellegrino@noticeable.io
Phone: +33665262907
Address: 28 Avenue Ziem, 06800 Cagnes-sur-mer, France
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